Senior Claims Manager is required to oversee and ensure that all Non-life insurance claims are managed effectively for our major accounts including construction projects.
You will support the Claims Director to manage day-to-day operations, supervise team members for problem solving and coach team members in order to deliver the best-in-class claims service to our clients.
You also to articulate our claims value with our clients/non-clients to generate claims revenue through claims preparation / claims advocacy services.
Building and maintaining good relationships internally (among various departments and Aon network offices) and externally (Insurers / Reinsurers, Loss Adjusters and other business partners).
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed.
What the day will look like
Main Responsibilities:
- Assisting Claims Director to handle major losses on major accounts
- Develop claims revenue opportunities through claims preparation / claims advocacy services
- Supervise team members to achieve claims resolution effectively
- Maintain both clients and business partners relationship
General Duties:
- Day-to-day claims handling under Aon claims protocol with claims presentation rendered to our clients
- Providing claims advice to claims team members including broking/placing team if needed
- Attending site visit when major loss is notified and assisting our clients on claims management during the course of claim journey
- Attending meetings as required by our client including monthly claims' meeting with loss adjusters to actively progress the claims
- Monitoring claim progression and report to related parties including clients and broking/placing team
- Find opportunities to introduce clients/non-clients with claims preparation/claims advocacy services
- Building relationships with clients, insurers/reinsurers, loss adjusters and other business partner
Skills and experience that will lead to success
- Bachelor Degree or higher
- Minimum 5 years of experience in claims and loss adjuster
- Non-Life Insurance Knowledge
- Highly motivated team player
- Good Interpersonal & Communication/Negotiation skills
- Customer Service and Problem-Solving skills
- Coaching skill
- Ability to work under pressure
- Ability to adapt and learn quickly
- Ability to make client presentation
- IT knowledge (Microsoft Office)
- English proficiency in writing and speaking
- Native Thai speaking
How we support our colleagues
In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com
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